If you find an item not to your satisfaction, we will gladly exchange the item, or return it for an in-store credit. You must get a return authorization prior to returning the merchandise. All shipping costs are non-refundable, and returns are at your expense. To help keep us competitive, we use STANDARD and the least expensive method available for shipping. The process could take 2 weeks or more. If you need your product quicker, please ask us BEFORE placing the order. Defective products carry a Manufactures warranty. If you have any questions, please ask BEFORE ordering.